FAQs

1. Can I change or cancel my order?

You can request to change or cancel your order within 24 hours of placing your order. After 24 hours, we cannot change or cancel your order as it has been processed. Please contact us as soon as possible via email: [email protected].

2. How long will it take to receive my order?

Order processing time is usually 1-3 business days (Monday – Friday).

Delivery time may take 7-15 business days due to high demand and depends on your location. Please note that factors such as weather or customs may cause delays.

3. Will I be charged for shipping?

Yes, there is a flat shipping fee of $6.99 per order, applicable to all orders.

4. Can I track my order?

Once your order is processed and shipped, we will provide a tracking number via email so you can track the delivery status.

5. What if the item I want to purchase is out of stock?

If the item in your order is not available, we will notify you immediately and refund according to the store’s policy.

6. What should I do if the item is damaged upon receipt?

If you receive a damaged item, please contact us immediately via email [email protected]. We will promptly process and resolve the issue for you.

7. I have not received my refund, what should I do?

If you have not received your refund, please check your bank account again, then contact your credit card company or bank. If you have not received it after that, please contact us via email for assistance.

8. Can I return the item?

You can return the product within 30 days of receiving it. The product must be in its original condition, unused, unwashed and with all tags attached. Please refer to our Return Policy for more details.

9. How to contact customer service?

You can contact us via email: [email protected]. We will respond and assist you as soon as possible.